IImportant Information Regarding COVID-19

Last Updated: Thursday May 28, 2020

The Chief Medical Officer of Health has informed Ontario that all dental providers will be permitted to gradually restart non-essential and elective services. 

We are currently waiting for our governing body, the Royal College of Dental Surgeons of Ontario to update guidelines for in-person care during the COVID-19 pandemic. 

Our office is busy working on reorganizing and preparing for our return and greatly appreciate your patience. 

If you have an upcoming appointment, we will communicate with you via email on or before Monday June 8th 2020. 

We understand that many patients would like their appointment as soon as possible; please wait for our office to contact you, or reopen, prior to addressing any scheduling concerns. 

At Yorkville Toronto Dental Specialist’s we care deeply about the health of our patients and our wider community, and we thank you very much for your understanding and cooperation as we prepare to reopen. 


Please do NOT go to a hospital for dental emergencies. In accordance to our regulatory body a dental emergency is includes: 

  • oral-facial trauma
  • significant infection
  • prolonged bleeding 
  • prolonged/severe pain which cannot be managed by over-the-counter medications

If you think you are experiencing a dental emergency, call your dentist. They will give you advice about next steps. If you do not have a dentist, please contact one of the emergency clinics designated by the Royal College of Dental Surgeons. 

If you are experiencing a dental emergency, as outlined above, and are a current patient of Dr. Albert Haddad, Dr. Philip Haddad, or Dr. Hagen Klieb please email [email protected]

Emergency cases will initially be managed via telephone (within 1 to 2 business days) by obtaining a verbal history of conditions and providing appropriate pharmacotherapy, if indicated. If this emergency cannot wait for our response, please contact the Dental Emergency Services at 416-485-7121. 

Upon telephone assessment, please notify our office if you have travelled outside of Canada in the last 14 days, had close contact with a confirmed or possible COVID-19 case or are feeling unwell with any of the following symptoms:

  • fever, new onset of cough or difficulty breathing (or a combination of these symptoms)
  • muscle aches, fatigue, headache, sore throat, runny nose or diarrhea  

In those few cases where telephone management is insufficient, clinical assessment may be arranged.

As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients, staff and community. For these reasons, it is important to note that our office has secured N95 respirators masks, which is now a required personal protective equipment for dental providers performing an aerosol generating procedure. 


At all times our practice strictly adheres to, and exceeds the standards for infection control by wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, and more. 

In recognition of ongoing and the continued spread of the COVID-19 virus, our office has expanded our cleaning of high contact surfaces and we are frequently disinfecting items in non-clinical areas such as the reception/waiting room, door handles, pens, clipboards, PIN pad machines etc. Additionally, items that cannot be easily disinfected such as magazines have been removed. 

Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, all patients are screened prior to their appointment for travel, COVID-19 contact history and cough, fever, and/or flu-like symptoms. Those who have symptoms, have travelled outside of Canada, or have had contact with a possible or confirmed COVID-19 case will be rescheduled or referred to an appropriate clinic supplied with the appropriate equipment. 

Similarly, all team members will remain home if they are sick until at least 24 hours after their fever, or symptoms have dissipated. Individuals with
suspected or confirmed flu, whom do not have a fever, are asked to stay home from work at least 4 to 5 days after the onset of symptoms.

We have asked all team members manage any travel plans in accordance to The Government of Canada Travel Advise and Advisories. Team members considering travel outside of Canada are required follow the travel advice on the Government of Canada COVID-19 webpage and are required to complete the recommended 14 day self-isolation period prior to returning to work. 


Please view and share our latest COVID-19 Symptom Comparison Chart with your friends and family.

For further information, including measures to keep yourself healthy, visit the following links:

Contact Telehealth Ontario at 1-866-797-0000, your local public health unit or your primary care provider if you’re experiencing symptoms of the 2019 novel coronavirus.

Please do not visit an assessment centre unless you have been referred by a healthcare professional.

Please do not call 911 unless it is an emergency.