At Yorkville Toronto Dental Specialists, we pride ourselves on offering a range of dental services and a standard of care that is hard to come by. We believe that everyone should have an equal opportunity to obtain our services which is why we have committed to providing a barrier-free environment that allows all persons to maintain their dignity and independence.
Our staff is trained in how to provide accessible customer service and on the requirements of our accessibility policies.
Information and Communication
When communicating or providing information or services to a person with a disability, we will do so in a manner that takes the person’s disability into account.
Accessible Forms and Communication Support
If a patient with a disability needs an accessible format, or help to communicate with us, we will work with the person to provide the format or support that will meet their needs – at no additional cost.
If we are not able to meet the patient’s particular requirement in a reasonable timeframe, we will inform them and will work with them to determine an alternate method or will provide a summary of the information.
If there is a problem with facilities, equipment or services that people with disabilities rely on, we will provide notice. Notice will be determined by the nature of the problem. We will always try to make alternative arrangements to provide service where possible.
People with disabilities may use their own personal assistive devices. Where assistive devices are available in our building, our staff have been trained on how to use them.
People with disabilities may use their services animal in all parts of our premises that are open to the public.
People with disabilities can access their disability-related support person while at Yorkville Toronto Dental Specialists.
In situations where confidential matters will be discussed, the support person may be asked to sign a confidentiality agreement or the role of the support person may need to be agreed to in advance of the meeting.
We welcome your feedback
Yorkville Toronto Dental Specialists welcomes any feedback regarding the methods we use to provide services to persons with disabilities. Feedback may be provided in person, by telephone/TTY, in writing, by email or by any other communication technology as required.
If customers with disabilities would prefer to give their feedback, and receive a response to it, using an alternate method than the one offered, they may request it.
Feedback can be provided to:
Yorkville Toronto Dental Specialists
#705 – 7 St. Thomas Street
Toronto, ON, M5S 2B7
Email: [email protected]